How to Order

This site features an online Shopping Cart that enables you to purchase products securely with your credit card. You can also order by calling 0800 170 7012 or by faxing 0800 170 7013. If you prefer, you can send an order by e-mail to sales@avpartsmaster.co.uk. Be sure to have the product title, order number, and quantity of each item you wish to order, along with payment information, when you call or include this information in your fax. Our Customer Relations staff are available by phone or email  Monday through Friday from 9:00 a.m. to 5:30 p.m.
 

To order online using our secure Shopping Cart
The website is simple and easy to use. If you are a new visitor, we strongly encourage you to browse the site a little before you begin shopping. The Category Menu (on the left column) provides a list of the different categories of products we supply.  You can also see all our special offer by clicking on specials (in the top menu) and on all our latest products by clicking on "New Products" (also in the top menu).

From any of these pages you can see the products available in the category.  Just click on an item to see the details of the product in more detail.  If you require a projector lamp or bulb click on the "Lamp Selector" banner in the left column or choose "Projector Lamps" in the Category menu.  This takes you to a screen where you choose the manufacturer of your projector then choose the model and it will display all the lamp and bulb options for that model.  

The website also features a powerful product search function. You can use this function by entering a term into the search box in the left column of the website. There are many ways to search the product database, and we encourage you to experiment. The more you learn about searching, the more you will enjoy the site.

When by either browsing or searching and you find an item you want to order, simply adjust the item quantity that appears in the quantity box at the top of the page (the default quantity is 1) and click the "Add to Cart" button at the top of the page. When you click Add to Cart, you will go to the Shopping Cart view, which will now show that item, along with any other items you may previously have added. To shop more, just click the "Continue Shopping" button.

Repeat this process to add more items to the cart. When you have added all of the items you want to order, click "Checkout Now" and you will go to the "Checkout Log-In" area. If you are a first time user, click on "Register & Checkout." Our system uses your e-mail address as your username. Then you will be asked to complete your billing, and shipping information, and to create and confirm your password (write it down for future reference!). When you have verified that your entries are correct, click the "Continue Checkout" button at the bottom of the page.

If you are a returning user, just enter your username and password and click "Sign In & Checkout" On the "Checkout" page.

Once registered and logged in you get taken to the first page of the checkout process. This will show all the products that you require. You also have the option to add any discount coupon you may have, and to add any order number and special instructions  regarding the order or delivery.  Please include any information which may effect your delivery such as "please ring before delivery" or goods delivered at rear of building. Once the you are happy with the order details please click the "Checkout Now" button.

You now have to choose your delivery option. The minimum is to choose Next Day Delivery, however you can choose a timed delivery if you require the goods earlier.  You can choose from Next Day Pre 12.00 Noon or Next Day Pre 10.30am. The costs for each delivery option is listed next to the delivery option.  The costs are based on the weight of the goods being delivered.  Once you have chosen a delivery option  please click on the "Continue Checkout" button.

Now you come to the payment page.  If you are paying by card please enter your card details. If you wish to pay by BACS or Cheque and require a Pro-Forma invoice then select the Pro-Forma invoice option. Please note that your goods will not be shipped until the Pro-Forma invoice has been paid and the funds have cleared in our account. If you have a credit account please select that option for your order to be added to your account. We offer accounts to all schools, colleges, universities, and local and national government. We also can provide accounts to approved businesses. If you are interested in opening an account please call sales on 0800 170 7012. Once you have selected the correct payment type please on the "Continue Checkout" button.

You are now on the order confirmation page.  Please check all the details and verify that your personal information and your order are exactly as you want them. When you are sure the information is correct, click the "Place Order" button. 

This page confirms that your order has been entered (if you do not see this screen, your order has not been placed--please call Customer Service at 0800 170 7012 or e-mail customerservice@avpartsmaster.co.uk. This page also assigns a confirmation code to your order. PLEASE PRINT THE ORDER CONFIRMATION PAGE. It is your record of the transaction.

International Customers: If you are an overseas customer please contact sales on 0800 170 7012 to confirm we can set you up as a customer before placing your order. If you have any questions about your order or need to cancel an order, please contact Customer Services on 0800 170 7012.